TROUBLESHOOTING AND EMERGENCY CALLS
- Tunisia Highways provides its customers with a toll-free number 80 100 120 and a mobile application available on Google Play and the App Store to:
- Give you access to all information about your traffic conditions and the impact of traffic and weather on your travel time before your departure.
- Indicate work zones before your arrival on the highway.
- Inform you about the work schedule as soon as its duration exceeds 24 hours.
- Provide real-time information as soon as a new event affects traffic conditions on your network.
- Respond to your call at 80 100 120 to provide information to facilitate your journey on the highway.
- Tunisia Highways is committed to:
- Assisting you through intercoms in all toll lanes.
- Providing roadside assistance at any point on the network within 30 minutes for light vehicles and 60 minutes for heavy vehicles after your call from an emergency call box or the Tunisia Highways smartphone application.
- Tunisia Highways is committed to:
- Monitoring every kilometer of the network and responding promptly.
- Restoring traffic as quickly as possible after a serious accident that has damaged or degraded the road.
- Tunisia Highways is committed to respecting the environment:
- Developing and maintaining structures and equipment for environmental protection, such as animal crossings and the preservation of waterways that intersect the network.
- Tunisia Highways offers rest areas and is committed to:
- Ensuring clean restrooms and taking immediate action following your report, particularly through the toll-free number 80 100 120 or via the website and the Tunisia Highways smartphone application.
- Meeting your needs with new commercial brands, including the telepeage service and online services.
- Not closing two consecutive rest areas on your route.
- Tunisia Highways listens to its customers and is committed to:
- Answering all your questions at any time through the toll-free number 80 100 120, the website, intercoms at toll stations, and customer service areas at toll booths.
- Assisting you during your journey with all Tunisia Highways media: smartphone application, website, Twitter.
- Welcoming you in our customer service areas to answer any questions and provide after-sales service for your telepeage subscription.
- Facilitating the processing of your complaints through the method of your choice – customer service areas, website, email, 80 100 120.
- Tunisia Highways considers telepeage subscribers as privileged customers and is committed to:
- Reserving two lanes for entry and exit at each toll station.
- Providing simplified management of your telepeage subscription through the internet.
- Offering remote after-sales service for your badge via the website or the toll-free number 80 100 120.